It is rare that business doesn’t want to provide a 24x7 personalized services. But they rarely do. Why? It is easy to personalize content in graphical user interface (GUI), but it is generally impossible to personalize arbitrary services as user interaction design and implementation can get out of hand quickly…

It seems that we have figured out how to build applications with a graphical user interface (GUI). We can churn out GUI apps for different platforms, in different languages overnight. It does not cost that much, even the smaller business can afford to build something respectable. But the same can…

One of the main hurdles in building chatbots is the dialog understanding (DU) module. It is needed to turn user utterance into some structured event, which then is processed by the dialog engine to move the conversation forward and eventually connect users with their desired service. There are two closely…

As humans, we need language to communicate with anything we do. There is no exception when it comes to building user interfaces for software systems. Wireflow is such a language that can describe the high-level design of any graphical user interface, particularly mobile and web user interfaces. It is so…

In the movies, the chatbot is imagined to act like a human. But in reality, do users interact with chatbots the same way as they are chatting with real humans? In the recent paper titled “A Case Study of User Communication Styles with Customer Service Agents versus Intelligent Virtual Agents”…

Be able to create a well-functioned chatbot by just looking at past conversations when customers are served well is such an appealing idea that there is so much effort around this, from both academia and industry, but is it a good idea from a production point of view? In…